Privacy Policy

1. Introduction and Scope of This Policy

Michigan Water Damage Referral Network ("we," "our," or "the Service") operates an independent commercial referral and informational publishing platform for property owners in the State of Michigan. This Privacy Policy describes how we collect, use, process, and protect information when you browse our website (michiganwaterdamage.us), access our municipal guides and emergency resources, or place telephone calls through our published telephone routing numbers.

We are committed to operating transparently and respecting consumer privacy. Because our website operates strictly as an informational publishing and telephone connection platform, we do not require account registration, create password-protected member profiles, or collect sensitive financial payment details directly through this website.

2. Categories of Information We Collect

Depending on how you interact with our platform, we collect two primary categories of data: technical browsing information and telecommunications call data.

A. Technical Browsing and Server Log Data

When you access our static web pages, our hosting network (Cloudflare Pages) and analytics systems automatically generate standard server logs that capture technical information transmitted by your web browser:

• Device & Network Identifiers: Internet Protocol (IP) addresses (anonymized or truncated where supported), browser user-agent strings, device hardware models, and operating system versions.
• Navigation & Usage Patterns: The specific URL requests submitted, referring and exit page URLs, timestamps of access, date stamps, and duration spent viewing specific municipal resources or cost guides.
• Click and Interaction Data: Aggregate click events registered on telephone hyperlinks (such as clicks on `tel:+18774220329` or `tel:+18664870556`) to measure referral engagement and evaluate platform functionality.

B. Telephony and Voice Call Data

When you dial any telephone number published on this website, your call is processed through third-party telecommunications routing platforms and Voice over Internet Protocol (VoIP) networks. In connection with these calls, telecommunications systems automatically record:

• Caller Identification (Caller ID): The telephone number from which the call originates.
• Call Metadata: The date, exact time of connection, total call duration, connection status (completed, busy, unanswered), and the receiving contractor's routing destination.
• Geographic Origin: General geographic information (such as area code, state, and metropolitan region) inferred from your telephone exchange to route calls to appropriate local Michigan contractors.
• Audio Voice Recordings: Telephone calls placed through our routing network may be recorded and monitored for quality assurance, training, contractor accountability, and call routing verification.

3. How We Use Collected Information

We utilize collected technical and telephony information strictly for legitimate commercial and operational purposes:

• Dynamic Telecommunication Routing: To match your incoming call based on the specific vertical requested (disaster restoration vs. emergency plumbing) and route your connection to an independent local service contractor operating in your Michigan county.
• Referral Verification & Accounting: To verify that telephone referrals were successfully connected and to calculate commercial marketing compensation owed by participating third-party contractors.
• Platform Quality Assurance: To monitor call quality, audit the responsiveness of participating service providers, and ensure callers receive professional assistance.
• System Maintenance & Security: To detect malicious web scraping, mitigate automated cyberattacks (such as distributed denial-of-service attempts), and optimize website load speeds.
• Editorial & Resource Optimization: To identify which municipal water guides, flood records, and emergency checklists provide the greatest utility to Michigan residents.

4. Disclosure and Sharing of Information

We share collected data only under defined, lawful circumstances essential to operating our referral platform:

A. Participating Independent Contractors

When you place a phone call through our service, your call is connected directly to an independent third-party contractor. The contractor receives your incoming telephone number via caller ID and any verbal information you voluntarily disclose regarding your property damage, street address, and emergency circumstances.

Any information you disclose directly to an independent contractor during a telephone conversation or subsequent physical inspection is governed exclusively by that contractor's independent privacy practices and contractual agreements.

B. Telecommunications & Infrastructure Service Providers

We share metadata with trusted third-party technology providers—including telecommunications carriers, cloud server hosting facilities, and analytics processors—who perform operational services on our behalf under strict data security and confidentiality obligations.

C. Legal Compliance & Protection of Rights

We may disclose technical or telephony information if required to do so by applicable law, regulation, valid legal subpoena, search warrant, or court order, or if we believe in good faith that such disclosure is reasonably necessary to protect property, investigate fraud, or prevent imminent physical harm to any person.

D. No Sale of Personal Consumer Data

We do not sell, rent, lease, trade, or distribute consumer telephone numbers, caller lists, or personal browsing data to unaffiliated third-party marketing brokers, data aggregators, or lead generation resellers for marketing purposes.

5. Notice of Call Monitoring and Audio Recording

By placing a telephone call to any number displayed on this website, you explicitly acknowledge, understand, and consent that your telephone conversation may be monitored and recorded in its entirety for quality assurance, training, and telecommunications audit purposes.

If you do not wish to have your voice call recorded, you should disconnect the call immediately and seek emergency assistance through local directory listings or municipal emergency public services.

6. Data Security and Safeguards

We implement reasonable and appropriate technical, administrative, and physical security measures to safeguard data against unauthorized access, destruction, alteration, or disclosure:

• All web traffic between your browser and our website is encrypted in transit using modern Transport Layer Security (TLS/HTTPS) protocols.
• Our static website architecture operates on distributed global content delivery networks, eliminating centralized database vulnerabilities common in legacy content management systems.
• Access to telecommunications routing accounts, call logs, and recording archives is restricted to authorized administrative personnel utilizing multi-factor authentication.

However, no method of electronic transmission over the internet or telecommunications network can be guaranteed 100% secure, and we cannot ensure absolute security of data transmitted over public networks.

7. Data Retention Schedules

We retain technical web server logs and telephony metadata only for as long as reasonably necessary to fulfill the operational purposes described in this policy:

• Server access logs are routinely purged or anonymized within 90 days.
• Telecommunications call logs (timestamps, caller ID, routing destinations) are retained for up to 24 months for commercial accounting, referral verification, and tax audit compliance.
• Call audio recordings are retained for a limited operational window (typically 30 to 90 days) for quality verification before automated deletion, unless retained longer in connection with a specific legal dispute.

8. Third-Party Links and External Web Resources

Our website contains contextual hyperlinks to authoritative external websites, including municipal water authorities (such as the Detroit Water and Sewerage Department and Great Lakes Water Authority), government emergency agencies (NOAA, FEMA, Michigan EGLE), and national consumer cost studies.

We have no control over, and assume no responsibility for, the content, privacy policies, or data collection practices of any third-party websites. When navigating to external domains, we encourage you to review their individual privacy statements.

9. Children's Online Privacy Protection Act (COPPA) Compliance

Our website and emergency referral services are directed exclusively to adult property owners, homeowners, commercial facility managers, and tenants over 18 years of age. We do not knowingly solicit, collect, or maintain personal information from children under the age of 13. If we become aware that personal data relating to a child under 13 has been inadvertently gathered, we will take immediate steps to delete that data from our records.

10. Changes and Modifications to This Privacy Policy

We reserve the right to amend, update, or revise this Privacy Policy at any time to reflect modifications in our operational procedures, telecommunications routing technologies, or evolving legal requirements. Any revisions will be published directly on this page with an updated "Last Reviewed" date stamp. Your continued use of our website or telephone referral services following the posting of policy changes constitutes acceptance of the revised terms.

11. Contacting Our Privacy Team

If you have questions, comments, or concerns regarding this Privacy Policy, our data handling procedures, or your personal information, please submit written inquiries to our administrative team via email at privacy@michiganwaterdamage.us or review our published [Contact Information](/contact/).